Patient Satisfaction
Patient satisfaction is extremely important in keeping a business going. This article discusses patient safety in home healthcare settings. A good way to improve patient safety is the use of patient satisfaction surveys. I found it interesting that many times surveys are used for marketing purposes. Sometimes patient are reluctant to fill out surveys when they never see an improvement in the care they receive. Patients will continue feel this way until there is an obvious change in their healthcare. This article proved that a difference can truly be made if the data that is collected from patient satisfaction surveys are really used to make improvements. I also found it interesting that many home health institutes have started giving their patients surveys to fill out while they are still being taken care of. By doing this, the patient is better able to remember what actually went on during his or her experience with this organization. When a facility gets an opinion from patient thought the patient satisfaction surveys, it should be a tool that used to help identify areas that need changed and decide what action should be taken to fix the problem.
JHQ 145 – Using Patient Satisfaction Data to Improve Home Healthcare
http://www.nahq.org/journal/ce/article.html?article_id=205
1 comment:
Great point about how the organization will get better feedback from the patient if the survey is given while the patient is still receiving treatment.
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