Commenting on Kim!

I would just like to say that I agree with Kim about the performance improvment ideas. Reading her blog about Pragmatic Problem-Solving reminded me of the "Fish" book that we had to read in our Human Resource class our first semester. The large banking group applied the same principles to their workday as the fish market did. The outcome showed the same results in the bank as it did for the fish market even though these two businesses had two completely different environments. I agree that performance improvement ideas can come from other industries other than healthcare.